Payment and Refund Policy
Date of Revision: September 16, 2026
This Payment and Refund Policy explains how payments, subscriptions, and refunds are managed on toon-hub.com. It should be read in conjunction with our Terms of Service and Privacy Policy. By subscribing or purchasing any of our services, you agree to the following terms.
1. Payments and Autorenewal
All payments on the website are processed securely using industry-standard encryption and third-party payment processors. We accept major credit and debit cards, Apple Pay, Google Pay, and PayPal. Unless stated otherwise at checkout, prices are displayed and charged in the currency applicable to your region: users in the European Union will be charged in Euro (EUR), users in the United Kingdom will be charged in British Pounds (GBP), and users in all other regions will be charged in US Dollars (USD). If your bank account or card is held in a different currency, your bank may convert the amount using its own exchange rate and may charge additional international transaction or currency conversion fees. These are not controlled or reimbursed by us.
As a free user, you may generally send a maximum of 5 messages to AI Characters. Further use requires a subscription, which may be billed either e.g., monthly or quarterly, or other form of paid-for access, as may be made available from time to time. Subscriptions are payable by credit and debit cards, Apple Pay, Google Pay, and PayPal.
Toon Hub offers a virtual credit system called "Coins," which can be purchased using real currency. Coins may be used to unlock specific episodes or premium content within the website. Coins do not expire and remain available in your account until used. Coins cannot be exchanged for cash, refunded, or transferred between users. Coins are valid exclusively for use on toon-hub.com and have no value outside the platform.
All purchases of Coins are final and non-refundable, except where required by applicable law. Using Coins to unlock content does not constitute a separate subscription and does not automatically renew. Users are encouraged to review their purchases carefully before confirming, as we do not offer refunds for accidental or unwanted Coin transactions.
Coins cannot be transferred to different users or accounts, nor can they be traded in, exchanged for money, or used to settle outstanding payments.
Subscriptions are set to renew automatically at the end of each subscription period, extending for the duration and price disclosed at checkout. The payment will be processed automatically on the first day of the renewed period. Autorenewal can be cancelled at any time in your settings (see Section 2 below).
2. Fulfillment Policy
2.1 Cancellation
All details about your subscription, including start date, end date and type of subscription plan can be found under My Account / Membership & Coins within your account.
You have the flexibility to cancel your subscription at any time via email: contact@toon-hub.com
If you choose to cancel, your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent period.
2.2 Access upon expiration of paid-for access
If you paid for access to premium features, e.g., via a subscription or non-subscription coins purchase, your account will revert to a free version of the platform when your paid-for access expires (e.g., upon the cancellation of your subscription or consumption of a non-subscription coin purchase), and paid-for features will no longer be available.
For subscriptions: upon cancellation of your subscription, you will retain access to your account and all associated features until the end of the current billing period. At the conclusion of this billing period:
Platform Access: your access will be restricted to the free version of the platform. You will no longer have access to premium features and content that are exclusive to active subscribers.
Coin Balance: your coin balance will not be affected by the expiration or cancellation of your subscription. Coins remain in your account indefinitely and do not expire, regardless of your subscription status. Any episodes or content purchased using coins will remain permanently accessible in your account, irrespective of whether you hold an active subscription.
You may resubscribe to our platform at any time to regain access to subscription-exclusive premium features and content.
If a subscription purchase is refunded, it is deemed immediately cancelled. Access to subscription-exclusive premium features and content will be revoked at the time of refund processing. However, your coin balance and any episodes or content previously purchased using coins will not be affected by the refund and will remain available in your account.
If a chargeback request is filed in respect of a subscription purchase, the subscription is immediately cancelled. Access to subscription-exclusive premium features and content will be revoked at the time the chargeback request is filed. Your coin balance and any episodes or content previously purchased using coins will not be affected by the chargeback and will remain available in your account.
For non-subscription coin purchases: if a chargeback request is filed in respect of a coin purchase, the coins associated with that specific purchase will be revoked. However, any episodes or content already purchased using those coins prior to the chargeback will remain permanently accessible in your account.
2.3 Modifying subscription plans
You can upgrade or downgrade your subscription plan at any time. Changes to your subscription plan take effect immediately upon confirmation. Your remaining paid period is not forfeited and the unused portion of your current billing cycle is carried over and added to the term of your new subscription plan.
2.4 Refund policy
2.4.1 30-Day Guarantee
We offer a 30-day money-back guarantee as a voluntary commercial guarantee, subject to the eligibility requirements and exclusions in this Policy. This guarantee does not limit or affect any statutory consumer rights that may apply to you under applicable law.
- A refund request must be submitted within 30 calendar days of the original charge date.
- Refunds may be considered only if the subscription/service was not delivered, or a verified technical failure on our side prevented access to the Service.
- We may request reasonable information to verify the issue (e.g., account email, transaction details, screenshots).
2.4.2 30-Day Guarantee Exclusions (non-refundable situations)
- The Service, subscription, or digital content has already been accessed, activated, or used beyond a minimal amount (more than 1 episode) necessary to evaluate functionality.
- If the request is based solely on preference (e.g., dissatisfaction with content) rather than non-delivery or technical failure.
- If the purchase relates to Coins, in-app credits, or content unlocked using Coins (see Section 1).
- If the payment relates to renewals, reactivations, upgrades, add-ons, or promotional/complimentary content, unless required by law.
- If there is evidence of abuse, fraud, chargeback attempts, or violation of our Terms of Service.
2.4.3 California (USA) User Refunds
You may cancel your subscription within three business days of registration without penalty or obligation. Full refunds will be issued within 10 business days of receiving your valid cancellation notice.
2.4.4 Subscription and/or Non-Coin Purchase Refund
We cannot refund in cases where there was a technical issue on the user's side.
2.4.5 Coin Refund
For purchases made in error, there is no guarantee of a refund where the error did not occur from our end.
2.4.6 EU/UK User Refunds
If you reside in the EU or UK, you have the right to withdraw from your contract within 14 days of the initial purchase without giving any reason.
This withdrawal period will expire 14 days from the date on which we sent you an invoice confirming your purchase.
The refund will cover any amounts paid.
However, by clicking "Read Now" or "Unlock" on any premium episode, you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content is accessed.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, e.g., via email at: contact@toon-hub.com.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
In exercising this right, you may use the model cancellation form available at the end of these Terms of Service; however, this is not mandatory.
Effects of Withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, less a prorated amount that reflects the services consumed between the date of your purchase and the date you requested a refund.
We will reimburse you without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, we will not impose any fees in connection with such reimbursement.
Subscriptions: Please note that this right of withdrawal applies to the initial purchase only and does not apply to any renewal periods.
2.4.7 No Refund for Content Removed or Moderation Actions Taken in Response to Violations of our Policies
You will not be refunded or reimbursed for any previously paid-for content that was moderated or removed for violating any of our Policies.
You will not be refunded for restrictions on your use of the Services as a result of moderation actions taken in response to violations of any of our Policies.
2.4.8 No Refund for Changes in Platform Content or Functionality
We may modify or delete features or content at any time at our sole discretion (see Section 1 of Terms of Service).
You will not be refunded or reimbursed for previous payments related to any such modifications or deletions that do not change the core platform or services within the meaning of applicable law.
3. Chargebacks and Dispute Resolution
We strongly encourage users to contact us before initiating a chargeback or dispute with your bank. In many cases, issues can be resolved quickly by our support team.
Chargebacks made without contacting us first may result in a temporary account suspension during the investigation.
4. Changes to Policy
We reserve the right to update or make changes to these Payment and Refund Policy and/or any other Policies from time to time in our sole discretion, and we may notify you of changes by making the revised version of these documents accessible through the Services, which changes will become effective immediately. Please review these documents periodically to ensure familiarity with the latest version. You can determine when these documents were last revised by referring to the "Date of Revision" at the top of this document. If you do not agree with the revised Payment and Refund Policy and/or any other Policies, you should immediately stop using the Services. Your continued access or use of the Services after any changes to these documents have been posted means that you agree and consent to such changes.
We may change the platform and scope of Services from time to time, with or without notice. We may also stop or restrict provision of the Services in full or in part toward a certain user, as set out in our Payment and Refund Policy and/or any other Policies.
Model withdrawal form
To: contact@toon-hub.com
ToonHub Tech Ltd
Makariou III, No. 1-7, Mitsis 3, 3rd floor, 1065 Nicosia, Cyprus
I hereby give notice that I withdraw from my contract of sale of the following the provision of the following service:
____________________________
Ordered on
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Your name
____________________________
Your email address
____________________________
Your signature (only if this form is notified on paper)
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Date