We may request reasonable information to verify the issue (e.g., account email, transaction details, screenshots).

","staticPages.paymentAndRefund.section42Title":"4.2 Eligibility for Refunds under the 30-Day Guarantee","staticPages.paymentAndRefund.section43ExclusionsList":"

If the Service, subscription, or digital content has already been accessed, activated, or used beyond a minimal amount (more than 1 episode) necessary to evaluate functionality.
If the request is based solely on preference (e.g., dissatisfaction with content) rather than non-delivery or technical failure.
If the purchase relates to Coins, in-app credits, or content unlocked using Coins (see Section 3).
If the payment relates to renewals, reactivations, upgrades, add-ons, or promotional/complimentary content, unless required by law.
If there is evidence of abuse, fraud, chargeback attempts, or violation of our Terms and Conditions.

","staticPages.paymentAndRefund.section43Title":"4.3 Non-Refundable Situations (30-Day Guarantee Exclusions)","staticPages.paymentAndRefund.section44EuEeaNotice":"If you reside in the EEA, you have a 14-day right of withdrawal. However, by clicking \"Read Now\" or \"Unlock\" on any premium episode, you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content is accessed.","staticPages.paymentAndRefund.section44Title":"4.4 EU/EEA Mandatory Notice","staticPages.paymentAndRefund.section4General":"In general, all payments are non-refundable, except as required by law or outlined below.","staticPages.paymentAndRefund.section4Title":"4. Refunds and Cancellations","staticPages.paymentAndRefund.section5CaliforniaResidents":"Residents of California (USA):
You may cancel your subscription within three business days of registration without penalty or obligation. Full refunds will be issued within 10 business days of receiving your valid cancellation notice.","staticPages.paymentAndRefund.section5EuropeanUnionResidents":"Residents of the European Union:
You have the right to cancel within 14 calendar days of subscribing. You may receive a proportionate refund for any unused portion, unless the digital service was fully delivered and you waived your right to withdrawal by requesting immediate access. To cancel, contact us at {email}.","staticPages.paymentAndRefund.section5Title":"5. Special Legal Rights","staticPages.paymentAndRefund.section6RefundRequestFollowUp":"We will respond to most requests within 48 hours. If further information is required and not provided within 7 days, the request may be declined.","staticPages.paymentAndRefund.section6RefundRequestIntro":"All refund requests must be submitted within 120 calendar days of the original payment. Your request must include:","staticPages.paymentAndRefund.section6RefundRequestList":"

The email address associated with your account
Date of transaction
Reason for the request
Any supporting documentation (e.g., screenshots, receipts)

","staticPages.paymentAndRefund.section6Title":"6. Voluntary Refunds (Discretionary)","staticPages.paymentAndRefund.section6VoluntaryRefundsIntro":"In certain limited cases, we may approve voluntary refund requests at our discretion. This may include:","staticPages.paymentAndRefund.section6VoluntaryRefundsLimit":"Voluntary refund requests are limited to five (5) per user. Promotional or complimentary content is not eligible for refunds.","staticPages.paymentAndRefund.section6VoluntaryRefundsList":"

Mistaken or duplicate payments
Account closures requested within a short period after billing

","staticPages.paymentAndRefund.section7ChargebacksIntro":"We strongly encourage users to conta